Order Care
Track Your Order
Know where your rug is at every stage of the journey from our looms to your home.
Order Care
Know where your rug is
Once your order ships, a tracking link is sent to you via WhatsApp and email. If you can't find it, you can also check your order status by contacting our team directly — we respond within working hours.
Three Ways To Track
Pick what's easiest
01 · Check WhatsApp / Email
Your order confirmation and tracking ID are sent via WhatsApp and email the moment your rug ships. Search your inbox for "Rugkari" or check your WhatsApp message thread with our team.
02 · WhatsApp the atelier
Send us your order number on WhatsApp and we will reply with the latest tracking status within working hours.
03 · Email customer care
Email care@rugkari.com with your order number and we will share the latest status.
Production & Delivery Times
What's typical
| Stage | Timeline |
|---|---|
| Hand-tufted production | 10– 12 working days |
| Hand-knotted production | 30– 35 working days |
| Dhurrie / Flat-weave production | 15– 20 working days |
| Standard delivery (post-dispatch) | 5– 7 working days |
| Express delivery (post-dispatch) | 2– 4 working days |
In-stock rugs typically dispatch within 1– 2 working days. Custom and made-to-order pieces follow the production timeline above.
Common Questions